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Chaos hell talon

 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 3:25 pm 
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Quote (primarch @ 07 2003 Nov.,13:13)
Hi!

I find it wierd that such a relatively large game company cannot marshal its resources more effectively.

If GW had been more organized they would have taken over the hobby "for real" years ago.

Primarch

Yeah, but would we really want that? Think about Microsoft... }:)

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 4:38 pm 
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Well, I just went home (now back at work) and

1- My central heating has been fitted and is working  :cool:   and,

2- My replacement bunker has arrived FOC from Forgeworld.  :blues:

Now I just have to wait for them to recieve the ruined Librarium, and have them replace it.

At least I now have three bunkers for the price of two.  You cant fault FW for their after sales care!


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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 7:01 pm 
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I have to say, I was a little suprised this morning. My parcel arrived from Forgeworld. Since its counting as partial payment for the commission painting I did for Fanatic, it went through the Fanatic office before it came to me.

This is the first time that I have had an order sent out that hasnt been either to myself, or clearly traceable to me & its made me definite on one thing.

I have, in the past, been subject to something of a "favouritism" from FW. I guess its down to the fact that I used to review everything epic they did & pick it to pieces. They were well aware that I did this & thus obviously sent me stuff that had been checked over prior to shipping.

This batch's casting is abismal in comparrison to the pieces I have recieved & reviewed in the past.
I recieved:
3 Basilisk - These are good. Nothing out of the ordinary & the chassis are very clean.
9 Chimeras - a lot of details are filled in with excess resin. Some details are plain missing when compared to those I've already painted.
3 Trojans - relatively good. Some loss of detail on the chassis & a few fiddly bits of flash on the crane, but nothing major.
3 Destroyers - all good.
3 Ork gunwagons & 3 armoured trukks. Not impressed with the flash on the rams, but I've never bought these before to compare.
3 Stormblades - Ignoring the fact that they were missing 1 sponson turret, these are the worst cast FW minis I've seen to date. It looks like the entire mould has been bent out of shape. the tracks have a distinct wavy appearance which actually looks quite good. Whats not good is the fact that the armoured skirt has the same waves in it.......
Detail on the stormblades is lost & obscured all over the place & air bubbles are causing problems around the back ends of all the miniatures.

I might have been unlucky this time & its not been a great day so am probably not looking at them in the best of minds, but I have been dissapointed, and to be honest, VERY suprised. I have been nothing but amazed and the detail and quality that I have always seen from FW in the past. This has somewhat dampened those views. As I say, I hope this one batch was an unlucky one, rather than the other way round......

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 7:08 pm 
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E-mail F/W, T/S ... for what we pay for the stuff, there should be no reason for poor moldings ! :o

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 7:16 pm 
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I should have added that I've already emailed with my concerns, but its a bit awkward since I have to complain to Fanatic & them complain on to FW (as far as FW are concerned, Fanatic were their customer, not me).
I dont want to take up too much of Tom's time sorting this out when I know they're going Nuts getting everything ready for E:A, the new Mag & filling the void left by Steve's passing.

I guess I'll have to wait until Monday to see what happens now!

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 7:21 pm 
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I thought you had some Marauders on the was as well Tuff?

Also, I agree Fanatic could be overworked at this point in time, but you have to remember that in theory, Fanatic are overstaffed, as they only generate 5% of GW's sales, and have more man power than (in theory) is needed!

Cheers

Chris

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 10:46 pm 
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Quote (Chris @ 07 2003 Nov.,18:21)
I thought you had some Marauders on the was as well Tuff?

Also, I agree Fanatic could be overworked at this point in time, but you have to remember that in theory, Fanatic are overstaffed, as they only generate 5% of GW's sales, and have more man power than (in theory) is needed!

Cheers

Chris

Well, yeah, there were a few other bits, but one doesnt like to brag  :p

Those listed were all the vehicles. I also got 2 Marauders, another Harriadan & 2 ruinded Librariums (though those mirraculasly arrived complete, not ruined, so I'm getting them swapped!)

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 07, 2003 11:18 pm 
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Hi!

One thing you can never fault GW or their subsidiaries is their customer service. I'm sure they'll get you better models promptly.
I tend to never buy around christmas time, too muc rush, too many mistakes. Buy the week after christmas, much easier.... :;):

Primarch

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 Post subject: Chaos hell talon
PostPosted: Mon Nov 10, 2003 10:57 am 
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Quote (TuffSkull @ 07 2003 Nov.,21:46)
[/quote]
Ruined Librariums (though those mirraculasly arrived complete, not ruined, so I'm getting them swapped!)

Ha ha, thats a good trick.

The Ork trukks do have a lot of flash on their rams.  I had 3 with zzapp gunz and 3 armoured ones.  All of them had a large chunk there.  I got all off okay though, until the very last one, which snapped the ram off too.  :L


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 Post subject: Chaos hell talon
PostPosted: Tue Nov 11, 2003 8:37 am 
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Quote (Chris @ 07 2003 Nov.,18:21)
but you have to remember that in theory, Fanatic are overstaffed, as they only generate 5% of GW's sales, and have more man power than (in theory) is needed!

Cheers

Chris

How do you figure that out? Last I heard fanatic had something like 8 staff.

GW has 1600.

5% of 1600 would be 80 staff. They are far from overstaffed :p


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 Post subject: Chaos hell talon
PostPosted: Tue Nov 11, 2003 10:57 pm 
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Hi!

Understaffed, under resourced and undercut by GW for anything good for epic...

....need I say more?  }:)

Primarch

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 Post subject: Chaos hell talon
PostPosted: Tue Nov 11, 2003 11:24 pm 
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Quote (CrimsonFury @ 11 2003 Nov.,07:37)
How do you figure that out?

I worked that out when Jervis said it himself at the Fanatic Seminar at Games Day 2003. He exact words were "Fanatic are in theory over staffed, as we only generate 5% of the sales" Tuffskull and Tom (Netepic) were also in the seminar, so they heard it as well!

Cheers

Chris

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 Post subject: Chaos hell talon
PostPosted: Wed Nov 12, 2003 12:05 am 
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Quote (Chris @ 11 2003 Nov.,22:24)
Quote (CrimsonFury @ 11 2003 Nov.,07:37)
How do you figure that out?

I worked that out when Jervis said it himself at the Fanatic Seminar at Games Day 2003. He exact words were "Fanatic are in theory over staffed, as we only generate 5% of the sales" Tuffskull and Tom (Netepic) were also in the seminar, so they heard it as well!

Cheers

Chris

No point getting into an argument over it :D
The comparison at GD was being made to the sizes of the respective "studios".

The Main studio has about 100 employees.
The Fanatic Studio has a mere 7 at the moment.

Thats still 7% staff for 5% profit & they're a man down at the moment (until they find someone mad enough to take up Steve Hambrook's post!).

However, the Fanatic team do have to work in more areas than the main studio, being responsible for the international distribution side of things for their product as well (which I imagine is a massive undertaking in itself!) and other areas.

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 Post subject: Chaos hell talon
PostPosted: Fri Nov 14, 2003 11:27 am 
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Well I still haven't received my replacement Librium Ruins.

I happened to be up in Nottingham last weekend, and dropped in the faulty one on the Saturday at warhammer world.  If I haven't recieved it when I get back tonight, I'll be a bit miffed.


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 Post subject: Chaos hell talon
PostPosted: Sat Mar 06, 2004 1:38 am 
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Hi!

If you haven't seen it yet, here it is:

http://www.forgeworld.co.uk/acatalo....11.html

Seems someone heard me moaning about "more chaos stuff"...

..good.

Primarch

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