Well I finally got around to placing an order to Forge World for Epic. I've ordered tons of stuff for 40K from FW in the past, but never Epic.

I received my order (minus three items on back-order) today:




When I laid out all of this stuff I was incredibly excited. That is until I realized out of 23 items/packages 12 had components that were broken, missing, or miscast.  

I sort of feel a bit gutted to be honest. I mean I know Epic resin is brittle and thin and tricky and all of that, but this is really disheartening.

I wasn't picky when I sorted and inventoried the damaged/missing components. I thought to myself, "if I can fix it, like green stuff a hole that is not ruining detail, I'll do it. If I can re-glue or attach a component that's broken with a clean break, I'll do it."

But all of this is pretty bad.

Unfortunately I cataloged the stuff after FW closed so I couldn't call. And to be honest I'm feeling a bit nervous about it.

When I report on the amount of components that need replacing I feel that I may come across as if I'm trying to cheat or get freebies off of FW.

If any of you have ever had an order as nightmarishly wrong as this I'd really like to hear about it.

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-Malakai

"You'll never understand how much watching other people's pain gets me off, hearing their screams and knowing that I have the power of a god." -Velvet Acid Christ

Oh yes, on a number occassions ... if you can't call them (Like me I live in the US) ... I literally sent a letter with the a copy of the invoice from online ... It worked and they sent the stuff.  Note, sending them an e-mail ... they won't answer it ...  Good Luck !

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Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."

I had some casting problems with my warhound titans I ordered recently, bad miscast on the carapace of one so I called them up and they replaced the pack without question beyond if it was one or both that was badly cast. I figured I'm paying premium for their stuff, I want it to be in good condition.

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-Vaaish

I have no problem calling them, and I live in the US. I'm just not looking forward to it. It all sounds a bit dodgy you know? That much stuff has problems?!

I don't want to look like I'm trying to hustle them or something.

Odd thing though, I got a free (well actually they replaced one of my Phoenix Bomber sets for it) Tau Tigershark.

Maybe I'll get rid of it on the trader forum when all of this stuff is sorted.

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-Malakai

"You'll never understand how much watching other people's pain gets me off, hearing their screams and knowing that I have the power of a god." -Velvet Acid Christ

Was it their left shoulder where the trim is" looks like a mound of resin just "glopped" on it?

That's what happened to both of my Warhounds today.

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-Malakai

"You'll never understand how much watching other people's pain gets me off, hearing their screams and knowing that I have the power of a god." -Velvet Acid Christ

They obviously regard replacing broken orders less effort than packaging properly!

Ring them up, explain the exact number broken/miscast and they should send it out to you. I don't think I've yet had a FW order that was perfect, but I've never, ever had a problem getting the replacements ASAP. And then you've got your order plus a whole heap of broken components for your bits box - bonus!

I wouldn't worry about sounding dodgy. Indeed, you should work yourself up - you paid for their stuff, it's broken, what are they going to do about it!?  

Take pictures and offer to email them when you call. FW is too expensive to 'get by' with damaged or miscast stuff.

Yes, but I don't believe that is a miscast, I think that is just where the pour slot in the mold is. I had it on the original and the replacement. The miscast though was on the hood of one of the carapaces where the resin didn't fill the mold properly.

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-Vaaish

Call'm !!!    They have always "fixed" any problems I've had ...  

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Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."

Twelve oout of twenty-three? Damn, that's pretty feeble. Out of interest, did those Wave Serpents come with the right weapons?

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"Good ale, the true and proper drink of Englishmen. He is not deserving of the name of Englishman who speaketh against ale, that is good ale."
- George Borrow

Wow, much worse than my average experience with FW epic stuff.

In cases where there are extra 'blobs' of resin on multiple models in the same place, that indicates a mold tear-out.

And don't be nervous at all, they're good blokes at FW and used to dealing with such issues, they should set you up right quickly!

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"EPIC: Total War" Lead Developer

Now living in Boston... any EPIC players want to meet up?

Some things are just too fragile to be worth trying to get them right.

I got replacement anti air tanks for Eldar and all the weapons were snapped on them as well.  After that I ended up just making my own weapons from metal so they wouldn't snap during play.

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Epic- A version of the game with even smaller models that is often dominated by titans which are vehicles the size of a large building and have the ability to pwn...everything. There is also infantry, whose only function in Epic is to provide valuable traction to Titans walking across snowy paths.

This is the sort of reason I'm not bothering with FW anymore. I too would feel awkward about having to say so much of the order was rubbish, but if that is the case then that is the case.

Yes ring em up, send pictures if you want.

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http://hordesofthings.blogspot.co.nz/

Yes the weapons were right, though two of the star cannon weapons were missing from the package.

Some things are just too fragile to be worth trying to get them right.

I got replacement anti air tanks for Eldar and all the weapons were snapped on them as well.  After that I ended up just making my own weapons from metal so they wouldn't snap during play.

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-Malakai

"You'll never understand how much watching other people's pain gets me off, hearing their screams and knowing that I have the power of a god." -Velvet Acid Christ