GW improving customer service... |
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Lord Inquisitor
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Post subject: GW improving customer service...  Posted: Thu Aug 18, 2005 11:24 pm |
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Saw this on the GW news page, made me chuckle. This is the entire quote, mind...
"From Wednesday August 10th the Hobby Specialists will no longer be answering e-mails. Find out more about our improvements in customer service."
Also, GW are keeping their own staff really happy by firing virtually all UK key timers. Good one, GW.
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stormseer
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Post subject: GW improving customer service... Posted: Thu Aug 18, 2005 11:38 pm |
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Had a little snigger at that one too... 
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iblisdrax
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 12:17 am |
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Using GW and customer service in the same sentence is an oxymoron... 
my 2cents,
iblisdrax
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primarch
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 12:43 am |
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Hi!
Improving customer service by not answering inqueries....
... typical GW logic....
Primarch
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Legion 4
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 5:20 am |
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Geez ! IS that a joke or something ??!  
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Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."
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vanvlak
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 7:39 am |
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No, if you follow the link they just say it's better and easier to phone, and provide a phone number....
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Warmaster Nice
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 8:35 am |
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Well ain't that just an excellent idea for us foreigners...
Cheers!
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Mojarn Piett
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 10:04 am |
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It seems that when it comes to customer service GW follows the same logic as Finnish banks and postal services: less, worse, more expensive. 
Not that they answered email before. I finally had to contact them via the only GW store in Finland to find out how they are going to compensate for me never getting 5 issues of Fanatic after I had emailed them three times without a single answer.
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Grimshawl
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 1:51 pm |
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If I remember correctly they take a second in there explanation to slam email and the internet in there as well, yep blame it on the shoddy medium of email, are these guys even on the same planet as I am anymore?
_________________ who are we to bring down the stars http://lostandfoundohio
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Justiniel
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 2:13 pm |
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| Quote (Grimshawl @ 19 2005 Aug.,13:51) | | If I remember correctly they take a second in there explanation to slam email and the internet in there as well, yep blame it on the shoddy medium of email, are these guys even on the same planet as I am anymore? |
Nope, we, with rudimentary knowledge of the internet have been shipped off to Mars whilst they remain on superstitious Terra
So this is how it goes...we've decided to move all SG to the web...but we don't like the web so forget it _________________ I'm involved in Nunnery Practice  My latest Blog http://www.players.tacticalwargames.net ... p?blogId=8
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Dwarf Supreme
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 2:52 pm |
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| Quote (primarch @ 19 2005 Aug.,14:31) | Hi!
You know GW's marketing line...
..give me your money and shut up! 
Primarch |
...And be thankful that we allowed you to buy our minis! 
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"I don't believe in destiny or the guiding hand of fate." N. Peart
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Legion 4
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 3:00 pm |
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Since they killed Archives and now F/Orks, IMO are in doubt ... they are going to have to try a little harder in my mind ...
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Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."
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Dwarf Supreme
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 3:18 pm |
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Since they killed Archives and now F/Orks, |
So, it's official, Feral Orks aren't being released? 
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"I don't believe in destiny or the guiding hand of fate." N. Peart
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Legion 4
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Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 3:25 pm |
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NO ... the Troll told me maybe December !?!?!? So I'm hoping he's correct ! It's just annoying to the max that they released Swordwind with all the rules and Cool Pics, but like a Tart on prom night they are going to tease us while they decide to go all the way or not !  No official word either way ... yet ... 
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Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."
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