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eBay goes of the chart
http://www.tacticalwargames.net/taccmd/viewtopic.php?f=93&t=17147		 Page 1 of 4
Author:  Erik M [ Sat Nov 14, 2009 6:40 pm ]
Post subject:  eBay goes of the chart
At first eBay looked just fine. A nice place to sell and buy your stuff. And with Paypal it became really easy too.

But then fee's began to creep up and eBay also bought Paypal. The same corporation taking money twice.

Then Paypal took it upon them to meddle in the interaction between seller and buyer. Totally arbitrary rulings abundant.

Ah, a step up. You could have a say on how the seller communicated in various areas. As description and charges etc. Excellent. 'Cause sometimes a guy's "postage" is really outrageous.

But...
Quote: 

Please make sure you leave a rating of "5" on all detailed sellers ratings (DSRs) when you are leaving feedback.  Ebay recently made changes to their feedback system where sellers can suffer SEVERE penalties if anything besides a "5" is left and you may be hurting your favorite sellers without knowing it. What are these penalties?



*Any rating below 4.9:  Seller pays an additional 5% in fees to sell on ebay

*Any rating below 4.8:  Seller pays an additional 10% in fees to sell on ebay, and seller's listings are demoted in ebay's search - making them harder to find

*Any rating below 4.6:  Seller pays an additional 5% in fees to sell on ebay and loses powerseller status. Listings are further demoted in ebay's search

*Any rating below 4.3:  Penalty -Seller's listings are moved the the last pages of search results

*Any rating below 4.1:  Penalty - Seller is no longer allowed to list on ebay (Click here for ebay's policy of banning sellers at a 4.1 rating)

eBay tells you a "4" rating means the item was accurately described, that you were satisfied with the seller's communication, the item was shipped quickly, and the shipping charges were reasonable - which a normal person would say is a good thing. However,  ebay treats a "4" as a request to terminate the sellers's ebay account, charge the seller more, and make it difficult for bidders to find that seller's items. If you feel that the service you received does not warrant a "5" rating,  PLEASE contact us so we can resolve any issues for you.  We are reasonable people and are more than willing to work with you to resolve any issues.


If I sell on eBay for £10 and it happens to be £5 in pure postage (tim being heavy) I'll pay £1  in Final Value Fee and £0.71 to recieve the money and another something if I actually want to get my money.

Is it perhaps enough now?
What alternatives are there?
Author:  Warmaster Nice [ Sat Nov 14, 2009 6:52 pm ]
Post subject:  eBay goes of the chart
That does begin to look rather ridiculous... :sad:
What's the point of having a rating system in the first place is anything below top grades essentailly punishes the seller? Things can happen in an auction; the item gets delayed, or the packaging might have been slightly better. Or the item might be lost in the mail but the seller is quick to replace it. Should I give top grade for this? Probably not, since the trade didn't go 100% smoothly. Should he recieve any kind of punishment? Of course not! Accidents happen, but as long as people can resolve it in a civilized manner (and most sellers will) there's no reason to punish. What I don't understand is that there's no middle ground. You cannot give an exceptional raing to the seller that carries out a perfect transaction, and I don't think the average auction where things go "alright" deserves neither exceptional praise nor any punishment.

I'm afraid it is rather a question of the financial crisis makig dents in Ebay's economy, causing them to make a stealthed increase in fees and disguising it by saying it is "to protect the buyer".
Author:  Apocolocyntosis [ Sat Nov 14, 2009 7:32 pm ]
Post subject:  eBay goes of the chart
The rating system annoys me as well, as the assumption now is that anything under 5 starts was substandard service, if everyone gets 5 starts its meaningless, there should be no stigma attached to 4 stars, 4 stars is good.

O i would like a ‘tick here if this person is a massive postage profiteer’ option though, linked to some sort of feedback system which terminally electrocutes the offender via their computer once they get 10 votes...er i may have gone off track a bit there :;):
Author:  The_Real_Chris [ Sat Nov 14, 2009 7:56 pm ]
Post subject:  eBay goes of the chart
Yes bloody ebay postage!

Anyway, if you can advertise widely you might be able to drum up enough interest in your auctions to make using my mate Niels auction site worth while?

http://www.wargamesmarket.com/
Author:  Legion 4 [ Sat Nov 14, 2009 10:00 pm ]
Post subject:  eBay goes of the chart
Wow !!  I don't think that is on US eBay ... is it ?   :rock:  But I've got a 100% rating ...  :cool:
Author:  frogbear [ Sat Nov 14, 2009 10:16 pm ]
Post subject:  eBay goes of the chart
Quote: (Legion 4 @ Nov. 15 2009, 06:00 )

Wow !!  I don't think that is on US eBay ... is it ?   :rock:  But I've got a 100% rating ...  :cool:

Problem is, the ratings talked about are not effected by your 100% feedback...
Author:  arklite [ Sat Nov 14, 2009 10:26 pm ]
Post subject:  eBay goes of the chart
I've been trying to locate anything similar on the US site, but can't seem to find it. If that is the company policy for all nations, then I believe I'll be leaving Ebay alone for a while. It would be nice of them to let buyers know how the Detailed Seller Rating (DSR) will effect the seller.

I'll try e-mailing their customer service to find out.
Author:  arklite [ Sun Nov 15, 2009 12:02 am ]
Post subject:  eBay goes of the chart
And a quick response, though they don't really answer my question;

Quote: 

Dear Jonathan,

Thank you for writing eBay in regard to how DSR's can affect sellers on
eBay, the consequence for giving the seller a low rating, and the
benefits of getting a rating of 5's.

I understand your concern on how DSR works.  I'd be more than willing to
discuss this with you.

In addition to leaving an overall Feedback rating (positive, neutral, or
negative) for a seller, you can also leave detailed ratings for sellers
in which you can provide additional information about the transaction,
and your sellers can get a more complete picture of their performance.

The ratings are based on a 5 star scale:

5 is the highest score
1 is the lowest

Leaving Detailed Seller Ratings is optional. You are not required to
leave one for your seller, but we encourage you to fill these out as
they allow you to give more details on the transaction.  

You can leave a Detailed Seller Rating for a seller in four areas:

Item as described
Communication
Shipping Time
Shipping and handling costs

As with regular feedback, you can leave Detailed Seller Ratings for a
transaction within 60 days.  You can leave detailed ratings for your
seller when you leave them a feedback.

Detailed Seller Ratings are anonymous. Your sellers won't be able to see
the exact Detailed Seller Ratings that you've left for them.  There is
no penalty for buyers who leave their sellers a rating of less than a 5
since this is your honest opinion on the transaction.

With regard to the benefits of getting 5's on the DSR, the sellers
account performance affects placement in a Best Match search.  Best
Match sorts based on item relevance, buyer historical behavior, and
seller performance.

The higher the DSRs, the better search results sellers get for their
items.

We are committed to making your eBay experiences pleasant and
fulfilling.

Sincerely,  
Meldomin


eBay Customer Support
Author:  Erik M [ Sun Nov 15, 2009 7:52 am ]
Post subject:  eBay goes of the chart
No sure didn't, but they did "admit" to one thing:
Quote: 

With regard to the benefits of getting 5's on the DSR, the sellers
account performance affects placement in a Best Match search.  Best
Match sorts based on item relevance, buyer historical behavior, and
seller performance.
Author:  Chaplain Leviticus [ Sun Nov 15, 2009 2:39 pm ]
Post subject:  eBay goes of the chart
Well I must really suck because my score is a 4.55, despite having hundreds of 100% positive feedback.  Even aside from these additional fees; the fees on Ebay have really gotten out of hand.  Once you calculate if all of their fees it is such a high percentage that you have to hop some fools get in a bidding war and drive the auction up to an unreasonable level just so that you can receive a reasonable price post fees.  

Then PayPal steps in and takes another chunk!  Their in-house investigations are completely absurd.  I've had them lock my account and client's accounts for months so they can review and investigate.  Was there a complaint or any dispute?  No, they just flagged the transaction because I did not purchase shipping through them!


NOT :sign1:
Author:  Ghudra [ Sun Nov 15, 2009 3:27 pm ]
Post subject:  eBay goes of the chart
That's insane.  Way too severe and an obvious attempt to shake more money out of the system.

If your ranking could actually get beyond 5.0 it might be understandable or if it was linked to your feedback %, but staying at 5.0 isn't possible if you sell lots.
Author:  Dwarf Supreme [ Sun Nov 15, 2009 4:34 pm ]
Post subject:  eBay goes of the chart
Quote: (Apocolocyntosis @ Nov. 14 2009, 13:32 )

O i would like a ‘tick here if this person is a massive postage profiteer’ option though, linked to some sort of feedback system which terminally electrocutes the offender via their computer once they get 10 votes...er i may have gone off track a bit there :;):

I wouldn't mind seeing something like that, too (maybe without the electrocution  :grin: ). Many times my max bid has been lowered to factor in high postage.

Anyway, back on topic. Anything below 4.9 punishes the seller? That's absurd. Maybe below 3.9
Author:  The_Real_Chris [ Sun Nov 15, 2009 5:10 pm ]
Post subject:  eBay goes of the chart
I guess if my wife ever gets her way I would stick stuff up either here with a fixed price or on the games 2 trains auction site on a long auction with the starting cost what I was aiming for.

Of course I can't bring myself to gouge people p&p wise, which I hope goes on to cover outrageous ebay costs!
Author:  Legion 4 [ Sun Nov 15, 2009 6:34 pm ]
Post subject:  eBay goes of the chart
Quote: (frogbear @ Nov. 14 2009, 21:16 )

Quote: (Legion 4 @ Nov. 15 2009, 06:00 )

Wow !!  I don't think that is on US eBay ... is it ?   :rock:  But I've got a 100% rating ...  :cool:

Problem is, the ratings talked about are not effected by your 100% feedback...

Oh Frakk !! :oops:
Author:  Erik M [ Sun Nov 15, 2009 10:50 pm ]
Post subject:  eBay goes of the chart
Ok, they try to explain things here...
http://reviews.ebay.com/WHAT-DS....7671961
...but all they manage to say is "if you want a seller out off eBay, then buy one small item and give him a "1" in all Detailed Seller Rating.

And here...
http://cgi.ebay.com/12-1970....de25f8f
..you got one fairly disgruntled seller.

And I finally found...
http://cgi.ebay.com/Battlet....4a94386
...the original one. And yes, it's eBay US.
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