moredakka wrote:
junkstar wrote:
Well the package that was meant to make amends that contained the 100 winter novans showed up, only 87 of them made the post - reason? no packaging inside the container - hell I would even give them an extra £1 to go to a pound shop to buy some cheap sponges to put inside the container - pics available upon request but from here on out I'm trading with Vanguard
It's unfortunate that they arrived broken but in all honesty the winter infantry do get breakages this is why I put a few extra loose figures in my bags to cover for such an occurance. I get quite a few broken or bent figures on sprues from the casters but as I bag all my stuff myself I can usually spot busted sprues these are put aside for the spares I chuck in the packs. I tend to pack infantry in a way that hopefully they don't get broken during transit. Those blister packs show are not ideal for transporting such figures.
HLS stock of my DiD range is the legacy remnants from steelcrowns old stock I do not supply them or anyone else for that matter with my in house products. I was most suprised to find my models on sale in another store especially when I hadn't been consulted beforehand but well there you go anyway thanks for the vote of confidence in my service junkstar it's appreciated, I look forward to supplying you.
Cheers
moredakka - I am glad you have seen this, I was going to send you an email to let you know about this issue but clearly this is a problem you are aware of and rectify it by adding more sprues to the blister/ packs.
Unfortunately having a brick and mortar store, blisters are a necessary evil for display purposes, packs don't really display well. So I suppose thanks are in order for not agreeing to supply me.
I am just glad that I found out about as well, before sending anymore out. I really hate letting people down. I haven't heard back from junkstar if the replacement Centuria arrived in a good state and whether the free bases were well received. However, I am really happy that he will get what he wants from you. This community needs good manufacturers and suppliers. Hopefully, I might someday get up your standard of service.
junkstar - Please can you confirm when you have received the full refund for your last order. It should be in your account within a few days.
I wish the both of you all the best in your future gaming endeavours.
Cheers,
Dale
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