Yes ... just email Tom !!!
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| Exodus Wars Order Problems anyone? http://www.tacticalwargames.net/taccmd/viewtopic.php?f=7&t=15594 |
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| Author: | frogbear [ Fri May 15, 2009 3:31 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Hi All I have had a fair bit of trouble with Exodus Wars, so much so, that if problems are not resolved soon, I am going to forget any future plans of ordering more from them and recommend others in my area do likewise. I am curious as to whether others have had issues as well? My issue related back to when they offered free postage on items bought to a certain value. It was ages before I received what I ordered with many emails sent and only the occasional one being replied to. It appears the first went AWOL and I received the 2nd one a week later (yay me!) When I did receive the items however, I was missing the bases to all the human troopers that I paid extra for. Upon advising this, and asking for another order, I was advised that they would be sent out the next working day and I would get a followup about the additional order. Well it is almost another month later and with 3 more un-replied-to emails, I am about a few weeks away from removing this company from my favorites and telling others to stay well clear of him. Am I wrong in doing this and posting? Have others faced similar issues? Is there something that I am unaware of? I generally like supporting such small businesses. It just worries me when customer service is so lax (IMO) "Exodus Wars! Are you out there?!!" |
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| Author: | Mephiston [ Fri May 15, 2009 3:34 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
My only order with them to date was fine. There was a delay but I received an email explaining the delay. |
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| Author: | Erik M [ Fri May 15, 2009 3:39 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Tom's def out there, pretty jovial when he speaks up in email or on this board. But it's a small garage business. With secondary issues as casting isn't done in-house. Apart from that I also could want to see faster turn-around, but doing things like that myself I know how impossible it gets some times. Friendly emails stating exactly (point by point) what's the matter usually helps... |
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| Author: | Legion 4 [ Fri May 15, 2009 4:07 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Yes ... just email Tom !!!
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| Author: | frogbear [ Sat May 16, 2009 2:13 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Quote: (Legion 4 @ 15 May 2009, 16:07 ) Yes ... just email Tom !!! Quote: (frogbear @ 15 May 2009, 15:31 ) Well it is almost another month later and with 3 more un-replied-to emails, It is a common known fact that we read what we see, yet we do not always see what we read.... |
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| Author: | Legion 4 [ Sat May 16, 2009 5:51 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Sorry mate ... I read it too fast ... But I did forward this thread to Tom ... 
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| Author: | Steve54 [ Sat May 16, 2009 6:29 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Emperors shadow and myself have had trouble getting hold of our prizes won at last years London tourney from EW - 11 months ago |
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| Author: | frogbear [ Sat May 16, 2009 8:40 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
I don't want to wait 11 months 
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| Author: | frogbear [ Sat May 16, 2009 8:41 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Quote: (Legion 4 @ 16 May 2009, 05:51 ) Sorry mate ... I read it too fast ...  But I did forward this thread to Tom ...  Thanks dude 
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| Author: | Legion 4 [ Sat May 16, 2009 4:15 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
No problem ! We have to make sure we have good commo with Tom ... So we can get more E/W ... Like the plethora of new AFVs we saw drawings of, or pics ... 
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| Author: | netepic [ Sat May 16, 2009 9:08 pm ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Hey chaps, Apologies for the breakdown in commos, I've hopped onto the old interent and responded .Regards, Tom. |
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| Author: | Legion 4 [ Sun May 17, 2009 5:55 am ] |
| Post subject: | Exodus Wars Order Problems anyone? |
Commo is up !!
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