Hi,
FW are not answering emails ever.
Only by phone, and from my experience they have fantastic customer service.
I'm not in the UK though, but I phoned international
.Eyal.
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| Forgeworld help http://www.tacticalwargames.net/taccmd/viewtopic.php?f=59&t=14383 |
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| Author: | tv1013 [ Mon Dec 29, 2008 7:05 pm ] |
| Post subject: | Forgeworld help |
I placed an order with Forgeworld coming close to three-month mark now -- I made a small Epic Tau order, and my Broadsides only came with six railguns instead of the necessary twelve. I heard back from them Nov. 11 apologizing, but haven't heard anything since, nor received anything. Would someone in the UK be willing to help me out and give Forgeworld a ring and see what the deal is? I know it's Christmas season, but this was well before the Christmas rush, and they've ignored all e-mails since. If anyone is willing to help, PM me, and I'll PM you the necessary order information. Thanks very much in advance, Tony |
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| Author: | braxat2000 [ Mon Dec 29, 2008 7:47 pm ] |
| Post subject: | Forgeworld help |
Hi, FW are not answering emails ever. Only by phone, and from my experience they have fantastic customer service. I'm not in the UK though, but I phoned international .Eyal. |
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| Author: | Legion 4 [ Mon Dec 29, 2008 7:55 pm ] |
| Post subject: | Forgeworld help |
I literally wrote them a letter and put it in the mail ! They responded within days ! E-mailing is a waste of time. And since I live in the US I had some of my UK boys call'm for me .... But the letter seemed to work !  Plus a call or two from the UK Boys ... But with calling, sometimes it's hard even for the UK Blokes to get thru F/W ... hope that helps ..
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| Author: | Malakai [ Mon Dec 29, 2008 9:53 pm ] |
| Post subject: | Forgeworld help |
Yep I'll echo the rest of the guys. FW has great customer service over the phone, but emailing them is a waste of time altogether. |
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| Author: | Markconz [ Mon Dec 29, 2008 10:32 pm ] |
| Post subject: | Forgeworld help |
Yup what the guys above said. This year it took about 4 months for all my stuff to arrive. Arrived in two separate batches several months apart. |
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| Author: | tv1013 [ Thu Jan 01, 2009 6:44 pm ] |
| Post subject: | Forgeworld help |
Thanks for the suggestions guys -- I liked the idea of sending a letter, so I had started writing a letter to send to them, because I've already spent enough for these guys. I forgot to send the letter out yesterday, and lo and behold, when I came home, I got a package from Forgeworld with the replacement railguns, and a couple broken Broadside suits as a "bonus" or something. |
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| Author: | Legion 4 [ Thu Jan 01, 2009 6:46 pm ] |
| Post subject: | Forgeworld help |
Well the letter did work ... in a Karmic sort of way ... 
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