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GW order came short. |
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Carolus
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Post subject: GW order came short.  Posted: Mon Aug 20, 2007 5:15 pm |
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| Brood Brother |
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Joined: Fri Feb 10, 2006 6:22 pm
Posts: 11
Location: Sweden
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I had ordered a bunch of eldar, and recieved it this morning, but a blister of Dire Avengers & Fire Dragons were missing, Ive sent them a notification of this through a reply of the order confirmation email I recieved upon ordering them. Havent got a reply yet.
Has anyone else experienced this and will GW send me this blister free of charge do you think?
Thanks
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LoDown
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 5:26 pm |
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| Brood Brother |
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Joined: Thu Jun 22, 2006 4:29 pm
Posts: 31
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I have never had a problem with the US online store. At ruffley $7,000,000 per a blister you would think they get it right.
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Moscovian
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 5:58 pm |
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| Brood Brother |
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Joined: Thu Oct 20, 2005 6:32 pm
Posts: 6414
Location: Allentown, Pennsylvania USA
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GW is admitted to being slow on responding to emails. I have contacted them by phone and gotten immediate and excellent responses, however. I had a blister come up short by one half of a War Walker and they sent me a new blister for it (no charge). Call them and you will have a different take on their customer service. 
_________________ author of Syncing Forward and other stories...It's a dog-eat-dog world, and I've got my Milkbone underwear on.
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Warmaster Nice
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 6:26 pm |
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| Brood Brother |
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Joined: Tue Sep 30, 2003 9:15 pm
Posts: 7948
Location: Denmark
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Yeah. GW quality control is abysmal but their customer service is top notch 
_________________
Sofa General
Nobody expects the Inquisition!!!
http://theepiclounge.wordpress.com/
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Carolus
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 6:38 pm |
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| Brood Brother |
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Joined: Fri Feb 10, 2006 6:22 pm
Posts: 11
Location: Sweden
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OK, thing is Im swedish and I dont talk english that often tbh
That makes me somewhat unwanting to call all the way to England so to speak, Im sure you guys know what I mean.
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Moscovian
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 7:09 pm |
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| Brood Brother |
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Joined: Thu Oct 20, 2005 6:32 pm
Posts: 6414
Location: Allentown, Pennsylvania USA
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That is a problem I have heard coming up before, but I can't say I have ever heard of a solution. Another way you can try to catch their attention is to send the same email about 20 times in a row. I've done that to other companies that don't seem to notice my emails and it seems to catch their attention. Be sure to explain that you have tried to contact them before and that your conversational English is not all that great.
_________________ author of Syncing Forward and other stories...It's a dog-eat-dog world, and I've got my Milkbone underwear on.
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Carolus
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Post subject: GW order came short. Posted: Mon Aug 20, 2007 7:11 pm |
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| Brood Brother |
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Joined: Fri Feb 10, 2006 6:22 pm
Posts: 11
Location: Sweden
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@ Moscovian
That is a great idea ? ?Im gonna employ it if they keep ignoring me.
EDIT: Spelling error
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