GW improving customer service... |
|
Heresiarch
|
Post subject: GW improving customer service...  Posted: Fri Aug 19, 2005 5:22 pm |
|
| Brood Brother |
 |
Joined: Wed Jan 12, 2005 5:04 am
Posts: 571
Location: Calgary Alberta Canada
|
|
Having spent almost 7 years at the distribution level of the game industry in the 1990s I for one would welcome a move to email rather than phone for customer service.
I had enough problems with my clients wanting to phone up and spend hours talking about inconsequentials at that level. I can't even imagine doing it at the retail level. Especially with GW product involved.
I wonder if GW is going to institute "time on phone" limits and "targets" for service such as would exist on an IT help desk...
_________________
The Cheese! The Cheese!
|
|
| Top |
|
 |
|
primarch
|
Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 6:33 pm |
|
| Brood Brother |
|
 |
Joined: Fri Feb 14, 2003 12:46 am
Posts: 27069
Location: Edmond, Oklahoma USA
|
| Quote (Heresiarch @ 19 2005 Aug.,12:22) | Having spent almost 7 years at the distribution level of the game industry in the 1990s I for one would welcome a move to email rather than phone for customer service.
I had enough problems with my clients wanting to phone up and spend hours talking about inconsequentials at that level. I can't even imagine doing it at the retail level. Especially with GW product involved.
I wonder if GW is going to institute "time on phone" limits and "targets" for service such as would exist on an IT help desk... |
Hi!
I agree. Most are moving towards e-mail, not away.
I guess its a not so subtle way of saying...
..if you only buy fanatic games we're not interested in wasting efforts to support you....
Primarch
|
|
| Top |
|
|
|
Heresiarch
|
Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 7:18 pm |
|
| Brood Brother |
|
Joined: Wed Jan 12, 2005 5:04 am
Posts: 571
Location: Calgary Alberta Canada
|
|
Troll: Hi, thank you for calling. How can we help you?
Customer: Hi! I want to put together a left-handed chaos marine with nose ring and armed with a feather duster/auto-spanker combi weapon. Can you help me with some suggestions?
Troll: Oh, combi weapons are a Level II Troll problem. Here's our 1-900 number and a service ticket. Just wait on the line till the Level II troll answers.
Customer: But... I just...
Troll: Thanks for calling. *click* *click* Hi, thank you for calling. How can we help you?
_________________
The Cheese! The Cheese!
|
|
| Top |
|
|
|
Dwarf Supreme
|
Post subject: GW improving customer service... Posted: Fri Aug 19, 2005 7:49 pm |
|
| Brood Brother |
|
 |
Joined: Fri May 20, 2005 8:45 pm
Posts: 11149
Location: Canton, CT, USA
|
| Quote (Heresiarch @ 19 2005 Aug.,17:22) | | wonder if GW is going to institute "time on phone" limits and "targets" for service such as would exist on an IT help desk... |
Knowing GW, of course they will. "Time on phone" is an extremely common practice for Customer Service call centers, whether you're talking insurance companies, cable service, telephone, etc. etc. I agree, most companies are moving towards greater email and on line services. I work in the insurance industry and now with some insurance carriers you can enroll for medical insurance on line and correspond solely by email, and never physically speak with a human.
But then again, I stopped trying to figure out GW.  
_________________
"I don't believe in destiny or the guiding hand of fate." N. Peart
|
|
| Top |
|
|
|
Legion 4
|
Post subject: GW improving customer service... Posted: Sat Aug 20, 2005 5:00 am |
|
| Brood Brother |
|
 |
Joined: Thu Feb 13, 2003 5:13 pm
Posts: 36989
Location: Ohio - USA
|
Well, my gaming buddy was reading an interview with Jervis on line some where and besides the interviewer asking 1 hundred & 1 Blood Bowl Questions, Feral Orks should be out (?!) in 6 months so that would put it the winter of '06 ! And after that it may be a year or more for the next Epic release (?!), based on the Q&A. So it is another "wait & see" situation ... again ...  
_________________
Legion 4 "Cry Havoc, and let slip the Dogs of War !" ... "People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf."
|
|
| Top |
|
|
|
Tas
|
Post subject: GW improving customer service... Posted: Sat Aug 20, 2005 7:43 am |
|
| Brood Brother |
|
 |
Joined: Thu Mar 06, 2003 10:01 am
Posts: 7823
Location: Sydney, NSW
|
|
It's just annoying to the max that they released Swordwind with all the rules and Cool Pics, but like a Tart on prom night they are going to tease us while they decide to go all the way or not ! |
Nice one buddy!
_________________
Tas
My General blog: http://tasmancave.blogspot.com/
My VSF Blog: http://pauljamesog.blogspot.com/
My ECW Blog: http://declaresir.blogspot.com/
|
| Top |
|
|
| Top |
|
|
|
Legion 4
|
Post subject: GW improving customer service... Posted: Sat Aug 20, 2005 3:27 pm |
|
| Brood Brother |
|
|
Joined: Thu Feb 13, 2003 5:13 pm
Posts: 36989
Location: Ohio - USA
|
|
| Top |
|
|
?No official word either way ... yet ... 