Moscovian wrote:
*Snip-snip*
Now here is an interesting thing about Paypal - if you cannot provide tracking for a package then Paypal will most likely find in favor of the buyer. So for international packages, shippers are pretty much at the mercy of the buyer. I had a receipt and a Customs number, but apparently this is not enough proof for Paypal. When you or the buyer escalate a claim dispute and ask Paypal to solve the matter for you, this is their default judgment after 10 days. GOOD TO KNOW THIS.
*Snip-snip*
Sorry to hear your misadventure, this kind of experience can really leave a sour taste. That's mostly the reason why, when I buy from abroad, I always ask if I can pay a little more and have registered shipping (I'm from Italy, too).
The main reason is that our postal service is very "sloppy" (i.e. packages are known to magically disappear, but only if they are not tracked or insured...).
Ending my rant, I just want to suggest to anyone shipping goods to Italy, ALWAYS try to get the buyer to accept some kind of registered shipping. Otherwise, even if the buyer is completely honest, you risk going through undeserved trouble, just because a lousy postman decided to throw a package into the bin instead of delivering it a little far away.
Sorry for the rant, but I feel this issue very strong, and I always feel a little ashamed to explain this to the buyers I purchase from...